Our Solutions

Could your office survive without internet for the day?
Did you know that many of the customers we visit daily, have little or no redundancy in place in the event they have a current internet outage?

At Real ICT – we have helped our customers solve these issues with our range of carrier diverse solutions, such as NBN, 4G, Fibre & Ethernet or even Satellite options.

Our consultants are trained to help you consider a range of options – and come up with a solution that provides great value, reliability and maximum uptime… all backed by our 1 call management support when you need it.

To find out more, leave your details below and one of our helpful team will reach out and help you build your perfect solution…

Was your office prepared for the quick and dynamic change in work environment when the pandemic hit?

We found well over 80% of the marketplace weren’t – and either had to scramble to put together something basic, or worse – we’re left with a broken landline environment for months on end, often with only 1 person to manage all calls into the business.

At Real ICT – we’ve been helping customers assess a range of options that are both great value, but full of rich features that are able to support Remote Working, truly converged fixed and mobile solutions, softphone applications through our terrific hosted environment, along with more traditional On-Premise PABX solutions where this is the appropriate outcome.

We can even work with your existing equipment in many cases, if your simply looking to move to a simpler, easier carrier to work with to take advantage of our 1 call management system.

Whether it’s needing great support for your existing environment, or looking at something new – please leave your details below and one of our helpful team will reach out and help you find the perfect solution…

Have you been stuck with horribly high print bills – even in times when you’ve been doing little to no printing?

Sadly, we’ve seen many customers who whilst having everyone working from home or through a holiday period – being stuck with enormous Fixed Minimum spend agreements on their print.

At Real ICT – you’ll never hear us talk about a “Fixed Minimum” spend deals – because there’s only one party that wins in those agreements, and it’s not you as the customer. With our range of print options, headed by our preference of Kyocera machines… we will be honest and transparent, outlining the cost of the machines separately, and your Managed Print agreement with almost no requirement of a minimum spend, just pay for what you use. That’s the way it should be.

To find out more, please leave your details below and one of our team will be in contact to help you assess your options

What’s the cost to your business of having your IT systems down for an hour? A day? Are you assessing and putting systems in place to ensure the prevention of this?

So many clients we visit are still working with IT providers in the old “break / fix” model – with a by the hour charging model, which in reality the provider is making their money when your IT systems are broken and you need their help.

At Real ICT – we charge a set fee per user, in a true manage services model or designed and tracked to ensure we are limiting or even eradicating lost productivity through IT systems disaster and downtime.
With Managed IT being the opposite of “Break / Fix” – the less time you are in disaster mod, the better for all parties… so we focus on prevention, through regular audits of your entire environment, monitoring of all network devices live, and regular discussion around possible failure points.
Long term as things become so smooth and seamless with your day to day management of IT, we’ll start to talk about how we can help evolve your existing systems and processes – so we can be a part of your businesses Tech evolution, with a particular focus around the Microsoft 365 suite of products.

To start the process of reviewing your current environment and options, please leave your details below and one of our consultants will reach out to you co-ordinate a review

What do your customers hear when they’re on sitting on hold in your business?

So many customer we speak to are utilizing radio as the backbone of on-hold strategy, which apart from the copyright issue from the station – could also lead to potentially one of their competitors advertising on it. Do you want your customers listening to a competitor ad whilst sitting on hold?

At Real ICT – we help our clients take what was previously considered a dead zone time into a terrific marketing opportunity. Why not tell your client base about the latest new product you have brought to market, which many of them would never had otherwise known had you not taken this opportunity to speak with them.

In conjunction with you and your team, we will assist with scripting, ideas and then will produce a studio quality recording with our professional voice over team, and a range of music options. Turn dead time, into revenue generating time.

Did you know that customers are knocking on your digital door and cannot get in?

With over one million business websites in Australia right now you are in a huge digital ocean of competitors. In the good old days we had shop fronts and customers would walk by and browse. If they saw something they liked they would enter the store and be greeted by a friendly shop assistant. The modern world equivalent is the website and it operates 24/7 and there is no human engagement. This online version of your business needs to offer the same experience in a digital format. We call this the “business digital twin”.

So take a minute and think to yourself, does my website represent me the same way I would in person with a customer. If the answer is no, then we need to change this quickly. If we go back to our previous example of the good old days, if you had 10 – 20 people walk past your shop front in a day you would have expected 10% – 30% to enter the store and you would have a chance to convert them into a sale. Now we can have hundreds and potentially thousands go through your website in a week and capturing the customers interest is even harder than before. If they do not find what they are looking for they will go to a competitor. That means your current website could be driving customers to someone else.

So let’s get together and discuss how we can bring your digital business, marketing and business operations together in one simple to manage solution with unparalleled business support. We want to turn your prospects into profits.

Ever spent time and energy working with an IT or Telco Consultant on building a great solution, signed it off… only to be greatly disappointed by the process of deployment and left with an aftermath to clean up, often on your own with little help from the company you signed the agreement with?

The most common theme we hear from unhappy clients of other Telco’s – it all started from a poorly organized deployment, that’s had a huge ramifications and costs to their business in both time and lost productivity.

At Real ICT – we think this is one of our greatest area’s of strength, with not one member of our team of Project Managers or in-field Techs having been with the business less than 4 years – and having deployed projects for some of the biggest names in the Australian business community… we will do everything possible to ensure a smooth, seamless and worry free deployment experience.

It’s our job to own it, and we do.

From the time you agree with on your solution – to the handover of the task to your Project lead, our project kick-off meetings with key stakeholder, ongoing updates and a range of professional resources from Voice Engineers to IT Professionals… we have all that’s end to end to ensure a smooth and seamless project deployment.

To finish – once you’ve signed off the deployment as a success, you’ll be welcomed to our one call management platform wit the introduction of your Customer Experience Manager who will be there for your day to day needs, enquiries and to ensure we make your life in the Tech world as simple and easy as possible.

Try us out, you won’t be disappointed – leave your details below to find out more about our processes.

Does anyone really love the stress of an Office Relocation? What would it mean if on the day you find there’s no internet connection – the supplier has had issue’s an are now weeks away from being able to resolve?

Office relocations can be such an enormous task, and often the entire task is given to a single employee within a business – which can be a super stressful experience, with obviously challenging repercussions if key areas are not delivered or forgotten.

Strangely – whilst most find this process stressful, our team at Real ICT love Office relocations – as it really plays to our strength of being able to manage almost everything Tech under your roof.

We can help you organize almost everything – from your Internet, Office Phones, Print, IT systems and hardware… all managed in one spot, with one of our spectacular Project Managers to own the project for you… so you can focus on the other area’s of the business knowing your Tech and IT are handled and under control.

We’ve done so many now over the years – we get that not everything goes perfect, even for us… but when something does present a challenge, we have a variety of ways to make sure we still deliver the same outcomes you were expecting… even if across a temporary service. If you give us the task, we will own it and make sure we deliver.

If your planning an office move in the future, please enter your details below and we’ll be in touch to talk to you about your plan – and how we can help make it as smooth and seamless as possible.